eXtremePCgear.com FAQs, Policies & Information

Thank you for shopping at eXtremePCgear.com. eXtremePCgear.com is committed to your satisfaction.

All products listed on the eXtremePCgear.com online store are new factory sealed with full manufacturer warranty unless noted otherwise.

FAQs
Q: When will my order ship?
A: Most orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. eXtremePCgear.com will make

every attempt to meet shipping deadlines). Please note that our warehouse does not ship on Weekends and Holidays.

Q: Will I be able to Track my package once my order is shipped?
A: Yes. Once your order has left our warehouse, you will receive an email with directions on how to track where your package is during its shipment. Once your order has been shipped, you can always track your package by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Six Digit Order Number in the UPS or FedEx Order Number Fields provided and click "Track". For USPS shipments, you will receive a confirmation number to confirm shipment and delivery of your package.

Q: I've tried to Track my package but no real information is coming up or it appears to be invalid. What do I do?
A: Please wait a few hours after you receive your Tracking email as it may take UPS, FedEx, or USPS sometime to be fully updated. If you received a Tracking email, your order has been shipped. Once your order has been shipped, you can always track your package by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Six Digit Order Number in the UPS or FedEx Order Number Fields provided and click "Track". For USPS shipments, you will receive a confirmation number to confirm shipment and delivery of your package.Gear.com Copyright 2005 xPCgear.com

Q: How long will my package take to get to me?
A: Once an order has been processed, the Continental U.S. Transit Days are as follows:

The courier for your package will have an estimated arrival date for your package. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Please note that Weekends and Holidays are not considered Transit Days. Please take this into account when selecting the Shipping Method. xPGear.com Copyright 2005 xPCgear.com

Q: How much is shipping? And can I calculate shipping costs?
A: Shipping is automattically calculated by taking into account the weight of the item(s) being shipped and the destination of the package. The best way to figure out what the shipping costs would be is to just place the item(s) in your shopping cart and start the check out process. Enter in the correct ship to information and on the next page, you will see the shipping charges. Don't worry, you won't have to enter in any billing info at this stage. You may press "Back" in your browser and modify your order accordingly. Please note all Shipping Costs include shipping and handling fees.

Q: Do you ship to APO and FPO Military Addresses? And how do you ship to APO and FPO Military Addresses?
A: Yes, we gladly support our troops. Since our system cannot calculate shipping charges to APO and FPO addresses, we will notify you of the USPS Priority Mail shipping charges in a separate email after you receive your order confirmation email. Please note that we will not charge your credit card until you agree with the shipping charges by replying to that email. Please note that we are unable to ship LCD TVs, Monitors, and Projectors to APO/FPO addresses. Unfortunately, we are unable to provide Free Shipping to APO and FPO Military Addresses Orders. APO and FPO Military Addresses Orders will be notified of shipping charges in a separate email.

Q: Do you ship to Alaska and Hawaii?
A: Yes we do. Unfortunately UPS is unable to ship via 3 Day Select to Hawaii and Alaska. Next Day, 2nd Day and Ground Service are the only available shipping methods. Please be sure to select Next Day, 2nd Day and Ground Service when selection the shipping method to prevent any delays in shipping your order. Free Shipping is currently not available for Alaska and Hawaii. Any orders with Free Shipping Items to Hawaii or Alaska will be sent a separate email with the shipping quotes.

Q: Do you ship Internationally?
A: eXtremePCgear.com accepts international orders from Canada and Puerto Rico. Orders shipped to addresses outside the continental U.S. will be notified of shipping charges in a separate email; eXtremePCgear.com will not ship orders without customers' agreement on shipping options and/or charges. Orders shipped to addresses outside the continental U.S. will be subject to higher shipping & insurance rates, as well as applicable customs, duties, and taxes. All such expenses will be the responsibility of the customer. Orders sent to addresses outside the U.S. will be shipped via UPS Insured freight. Other common international carriers may be used, however, all arrangements and applicable fees will be the responsibility of the customer and to the satisfaction of eXtremePCgear.com. Any and all transactions must be made in U.S. funds only. eXtremePCgear.com makes no claims or representations regarding warranties, compatibility, or service availability for any product shipped outside the continental U.S. Unfortunately, we are unable to provide Free Shipping to Canada and Puerto Rico. Canada and Puerto Rico Shipping Address Orders will be notified of shipping charges in a separate email. xPGear.com Copyright 2005 xPCgear.com

Q: Do you ship to PO Boxes?
A: Unfortunately, our couriers are not able to ship to PO Boxes. A physical address will be required for all orders. Please note that if a PO Box is entered into the shipping address, the order may experience a delay in processing and/or the package may experience a delay in delivery.

Q: What forms of payment do you accept?
A: eXtremePCgear.com accepts all major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. We also accept Money Orders, Cashier's Checks and $750 or less PayPal Payments. For more information on PayPal Payments, please click here.xPGear.com Copyright 2005 xPCgear.com

Q: What is the Optional Comments Field for?
A: The empty text field found at the bottom of Payment Page is for any comments or special instructions you may have for us in regards to your order. Please note that due to the high volume of orders, these comments or special instructions may be overlooked. We are unable to guarantee fulfillment of comments or special instructions entered in this field. Please also note these comments or special instructions are not seen by UPS or FedEx personnel.

Q: Can I use more than one coupon code per order?
A: Unfortunately, we can only accept a maximum of One (1) Coupon Code for each order that is placed with us.

Q: Do you accept Will Call pickups?
A: Currently, we do not have the facilities for local customers to come by and pick up items but we do hope to be able to provide this service to our customers soon. Right now, by placing an order with us though, you are guaranteed to have your package arrive in speedy manner since our warehouse is located close to you.

Q: I believe I placed an order but I received no Order Confirmation or Tracking Number. What do I do?
A: Order confirmations and Tracking information emails are automatically sent via email. If you did not receive an email from us, there may be a chance that your email address was entered in wrong or the email was filtered out of your Inbox. You can visit our Contact Us Page for further assistance.xPGear.com Copyright 2005 xPCgear.com

Q: I received my order but I suspect the item is defective. What do I do?
A: To ensure that the item truly is defective, please first contact the manufacturer. Most of the time, they will be able to supply you with support and provide a solution to the problem. If a product is truly defective, please see our Product Returns Information Section for further assistance.

Q: I received my order but I suspect the item was physically damaged during shipping. What do I do?
A: Unfortunately, sometimes packages get mis-handled during shipping by the courier resulting in physical damage to the items. Please hold onto the items and all packing materials and contact us immediately by visiting our Contact Us Page. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made.xPGear.com Copyright 2005 xPCgear.com

Q: What's the best way to contact xPCgear.com?
A: The best way to contact us is to send us an email via our Contact Us Page. We will reply to your request as soon as we can but please allow at least 24 Business Hours for us to reply. Order cancellations must be processed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 9:30am PST to 5:30pm PST Monday through Friday. Orders that have have been processed may not be eligible for cancellation.

Order Fulfillment
Orders will be processed for fulfillment within 24 business hours of receipt unless received after 12:00PM PST, in which case they will be processed the following business day (Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. eXtremePCgear.com will make every attempt to meet shipping deadlines). If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Please note that our warehouse does not ship on weekends and holidays. Any order cancellations are subject to a 15% restocking fee.xPGear.com Copyright 2005 xPCgear.com

Order Cancellation
Order cancellations must be processed before the order has been shipped. Cancellations must be completed over the phone with a service representative to guarantee no delays in the cancellation as we may not receive your email in time for the cancellation. Phone lines are available from 9:30am PST to 5:30pm PST Monday through Friday. Orders that have been processed and/or shipped are not be eligible for cancellation. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery. Our Return Policy is in effect for all returned and/or rejected packages even if cancelled. Any order cancellations are subject to a 15% minimum restocking fee (up to 30% maximum). Special Order items such as systems, servers, and server products can not be cancelled once they are processing.

Free Shipping
We here at xPCgear.com are more than happy to provide our Valued Customers with Free Shipping on many of the items that we carry. You will not have to do anything special to receive our Free Shipping for those particular items as the shipping costs for those particular items will automatically be deducted from the final shipping costs of your order. The Free Shipping method/methods will also be indicated in the item's description. For example, you will see "Free Ground Shipping" in our item's description so select "Ground" as your shipping method. If the item has "Free 3 Day", please select "3 Day" as the shipping method. If "Ground" is selected for a "Free 3 Day Shipping" item, then the order will be shipped via "Ground". Free shipping items will be shipped via USPS, UPS or FedEx as determined by xPCgear. Unfortunately, we are unable to provide Free Shipping to Alaska, Hawaii, Canada, Puerto Rico, APO / FPO Military Shipping Address and International Shipping Addresses. Alaska, Hawaii, Canada, Puerto Rico, APO / FPO Military Shipping Address and International Shipping Address Orders will be notified of shipping charges in a separate email. Please note that Free Shipping applies to the particular item's original order and not to subsequent replacement and/or exchange orders. Please note all Shipping Costs include shipping and handling fees.

Hawaii and Alaska Orders 
Unfortunately UPS is unable to ship via 3 Day Select to Hawaii and Alaska. Next Day, 2nd Day and Ground Service are the only available shipping methods. Please be sure to select Next Day, 2nd Day and Ground Service when selection the shipping method to prevent any delays in shipping your order. Free Shipping is currently not available for Alaska and Hawaii. Any orders with Free Shipping Items to Hawaii or Alaska will be sent a separate email with the shipping quotes.xPGear.com Copyright 2005 xPCgear.com

International Orders 
eXtremePCgear.com accepts international orders from Canada and Puerto Rico. Orders shipped to addresses outside the continental U.S. will be notified of shipping charges in a separate email; eXtremePCgear.com will not ship orders without customers' agreement on shipping options and/or charges. Orders shipped to addresses outside the continental U.S. will be subject to higher shipping & insurance rates, as well as applicable customs, duties, and taxes. All such expenses will be the responsibility of the customer. Orders sent to addresses outside the U.S. will be shipped via UPS Insured freight. Other common international carriers may be used, however, all arrangements and applicable fees will be the responsibility of the customer and to the satisfaction of eXtremePCgear.com. Any and all transactions must be made in U.S. funds only. eXtremePCgear.com makes no claims or representations regarding warranties, compatibility, or service availability for any product shipped outside the continental U.S. Unfortunately, we are unable to provide Free Shipping to Canada and Puerto Rico. Canada and Puerto Rico Shipping Address Orders will be notified of shipping charges in a separate email.

APO / FPO Military Orders 
We do provide shipping for APO and FPO Military Addresses. We ship APO and FPO Military Addresses Orders using the USPS Priority Mail Postal System. Since our system cannot automatically calculate shipping charges to APO and FPO addresses, we will notify you of the USPS Priority Mail shipping charges in a separate email after you receive your order confirmation email. Please note that we will not charge your credit card until you agree with the shipping charges by replying to that email. Please note that we are unable to ship LCD TVs, Monitors, and Projectors to APO/FPO addresses. Unfortunately, we are unable to provide Free Shipping to APO and FPO Military Addresses Orders. APO and FPO Military Addresses Orders will be notified of shipping charges in a separate email.

Order Acceptance Policy 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. eXtremePCgear.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. eXtremePCgear.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. Please note that any verification process may result in a delay of shipment of order or result in the non-availability of an item.

Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be cancelled. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item..

Verification Address Holds
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be cancelled.

Sales Tax 
Sales Tax will be added to orders shipped to California addresses. For all other States, the purchaser is responsible for any applicable state and local sales tax. 

Payment Methods
Credit Card Payments
eXtremePCgear.com accepts major credit cards including Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order. Please note that a verification process may result in a delay of shipment of order or result in the non-availability of an item. If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Please note that this verification process may result in a delay of shipment of order or result in the non-availability of an item. Your order will remain on hold for 7 days, after which if we have not received a response to our requests for more information, your order will be cancelled.xPGear.com Copyright 2005 xPCgear.com

PayPal Payments
eXtremePCgear.com accepts PayPal payments for orders under $750 including tax and shipping. If the total of the order including tax and shipping amounts to over $750, we ask that you supply us with an alternate form of payment such as Credit Card. We only accept payments from Verified PayPal Members with Confirmed Shipping Addresses. PayPal is integrated in our store so simply select "PayPal" instead of "Checkout" in your shopping cart or while entering your billing information and you will be brought to PayPal's website to sign in. After you sign in, you will be brought back to xPCgear's website to complete your on-line order at eXtremePCgear.com. Please remember to enter "000" in the CVV field. You will receive an order confirmation email within a few minutes of placing your order. That email will contain your Order Number and Total Amount.

Check or Money Order Payments
eXtremePCgear.com accepts cashier's checks and money orders issued within the U.S. You must place the order online, select "Cashier's Check/ Money Order" as the payment method. After you obtain the order number and receive the order confirmation email, please purchase a cashier's check or money order from your bank for the exact amount of the order and mail the check with a copy of the order confirmation email to us. Please make the check payable to "eXtremePCgear.com." We will ship your products within 1-2 business days after the check is cleared (normally 5 to 7 business days). Your order will be canceled if we do not receive your payment in 10 business days. Orders via "Cashier's Check/ Money Order" are not confirmed until payment is received. Company and personal checks are accepted, but items will not be shipped until checks are cleared from bank (normally 5 to 7 business days). Please note that the check clearing process may result in a delay of shipment of order or result in the non-availability of an item.xPGear.com Copyright 2005 xPCgear.com

Status of Orders
Once you have placed your order, you will receive confirmation via email that your order has been received by eXtremePCgear.com. Once your order has been shipped, a Tracking Number will be emailed to you. You can always track your package once it has been shipped by clicking the "Track Package" tab located at the top of every page. From there, you will just need to enter your Six Digit Order Number in the UPS Order Number Field provided and click "Track". If you require additional information, please Contact Us.

Product Returns
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). To accomplish this, please provide the order number and a description of the issue. Not providing the detailed information requested will delay the returns process. Any item returned without applying for an RMA, will be subject up to a 30% restocking fee. Once your request has been received, you will be contacted within 3 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only.

You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. A pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories, used fans, and CPU Coolers). The returned item(s) must be packaged properly. All returned items will be inspected for physical damage. Any and all product warranties, guarantees, and RMAs are void and null if returned item(s) is(are) found to be physically damaged. All physically damaged items returned to xPCgear.com will be refused and/or returned at customer's own costs. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made.

Please write the RMA number given on the outside of the shipping box. Any package without a RMA number written on the outside of the shipping box will be refused. Once we have received and processed the returned item(s), a replacement if applicable and/or requested will be shipped within 3 business days. If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear). Please allow up to 2 billing cycles for your credit to be posted to your account.xPGear.com Copyright 2005 xPCgear.com

Defective Product Returns:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). eXtremePCgear.com offers a 30 Day (from date of shipment) replacement or credit policy for defective products excluding but not limited to Video Cards, Motherboards, CPUs, System Memory, Flash Memory Products, MP3 Players, Server Products, Handhelds/PDAs, Digital Cameras, Video Cameras, Web Cameras, Security Cameras, LCD Monitors/TVs, Plasma TVs, Projectors, LCD/Plasma Mounts, Printers, Blank Media, Software, Hard Drives, Hard Drive Controller Cards, RAID Controller Cards, NAS/DAS Devices and Accessories, and Special Order items unless noted otherwise. eXtremePCgear.com offers a 14 Day (from date of shipment) replacement policy (replacement for exact same item only) for defective (D.O.A) items including, but not limited to Video Cards, Motherboards, System Memory, Flash Memory Products, MP3 Players, Blank Media, Software, Hard Drives, Hard Drive Controller Cards, and RAID Controller Cards. Video Cards, Motherboards, CPUs, System Memory, Flash Memory Products, MP3 Players, Server Products, Handhelds/PDAs, Digital Cameras, Video Cameras, Web Cameras, Security Cameras, LCD Monitors/TVs, Plasma TVs, Projectors, LCD/Plasma Mounts, Printers, Blank Media, Hard Drives, Hard Drive Controller Cards, RAID Controller Cards, NAS/DAS Devices and Accessories, and Special Order Items are non-refundable. Please contact Manufacturer regarding defective CPUs and Software. Prior to returning any item, please contact the manufacturer to confirm the

item is indeed defective. eXtremePCgear.com will not accept items that have been physically damaged or mis-used. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made. Once we have received and processed the returned item(s), a replacement if applicable and/or requested will be shipped within 3 business days. All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear). Please click here for more information on Product Warranties.

Non-Defective Product Returns:
All returns must be pre-approved by applying for an RMA number (Return Merchandise Authorization). Non-defective products, excluding but not limited to Video Cards, Motherboards, CPUs, System Memory, Flash Memory Products, MP3 Players, Server Products, Handhelds/PDAs, Digital Cameras, Video Cameras, Web Cameras, Security Cameras, LCD Monitors/TVs, Plasma TVs, Projectors, LCD/Plasma Mounts, Printers, Blank Media, Software, Hard Drives, Hard Drive Controller Cards, RAID Controller Cards, NAS/DAS Devices and Accessories, and Special Order Items can be returned within 30 days if returned unopened, for credit less shipping. Video Cards, Motherboards, CPUs, System Memory, Flash Memory Products, MP3 Players, Server Products, Handhelds/PDAs, Digital Cameras, Video Cameras, Web Cameras, Security Cameras, LCD Monitors/TVs, Plasma TVs, Projectors, LCD/Plasma Mounts, Printers, Blank Media, Software, Hard Drives, Hard Drive Controller Cards, RAID Controller Cards, NAS/DAS Devices and Accessories, and Special Order Items are non-refundable. Please contact manufacturer for warranty service in regards to Video Cards, Motherboards, CPUs, System Memory, Flash Memory Products, MP3 Players, Server Products, Handhelds/PDAs, Digital Cameras, Video Cameras, Web Cameras, Security Cameras, LCD Monitors/TVs, Plasma TVs, Projectors, LCD/Plasma Mounts, Printers, Blank Media, Software, Hard Drives, Hard Drive Controller Cards, RAID Controller Cards, NAS/DAS Devices and Accessories, and Special Order Items. All returned items are subject to a 15% Restocking Fee. In addition to this fee, a pro-rated charge will be assessed for items that are returned incomplete or with non-resalable parts (ie: missing cables and/or accessories, used fans and CPU coolers). We reserve the right to prohibit the return of any non-defective product. eXtremePCgear.com will not accept items that have been physically damaged or mis-used. All physical damage and/or missing parts to items when received must be reported within 24 hours after the delivery has been made. All Items sent back to us which claims to be defective, will be tested and verified before a refund is given. If the unit is not defective, the customer will have to pay for a handling charge, which could be up to 30% of the total cost of the item(s); and the item(s) will be sent back to the customer at the customer's own expense. All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear).xPGear.com Copyright 2005 xPCgear.com

Refurbished/Open Box Items Returns:
Refurbished/Open Box Items have been thoroughly Inspected and Pre-Tested to meet Manufacturer Specifications and are guaranteed to be sold in good working order. Because these Refurbished/Open Box Items are Inspected and Pre-Tested, all Refurbished/Open Box Items are non-refundable and non-returnable. Though we thoroughly Inspect and Pre-Test all Refurbished/Open Box Items before they are shipped out, you the consumer must realize that you are taking a risk when purchasing Refurbished/Open Box items. All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear).

Laser Toner Cartridges:
Our cartridges are 100% Quality Guaranteed. Try it out and if you are not satisfied with the product for any reason within 14 days from the date of shipping, send it back to us for a full refund of the purchase price - Used or Not. You have 90-Days to return any unopened cartridges to us for a full refund of the purchase price. All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear).

Ink Cartridges and Refill Kits:
Our cartridges are 100% Quality Guaranteed. Try it out and if you are not satisfied with the product for any reason within 14 days from the date of shipping, send it back to us for a full refund of the purchase price - Used (Ink Cartirdge must contain at least 70% of the original ink to qualify for return) or Not. You have 90-Days to return any unopened cartridges to us for a full refund of the purchase price. All shipping costs are non-refundable (xPCgear cannot be held responsible for shipping costs to send back a defective or non-defective item back to xPCgear).

Product Warranties
All warranty service for original customer is provided by eXtremePCgear.com or the manufacturer of the product. The customer is responsible for all shipping charges to the warranty location. (xPCgear cannot be held responsible for original shipping costs, warranty shipping costs, and/or warranty service fees incurred to send back the defective item to the Manufacturer for replacement).This warranty does not cover an